# Can our managed service provider run NetSenX so we can answer yes on 24/7 monitoring?

It can be part of the answer if the provider actually commits to watching and responding at all hours, and the contract says so. What makes a “yes” defensible is the service, not the software: a written response time, coverage for nights and weekends, a clear list of what the provider may do on its own, such as isolating a device, and regular reports to you. Ask the provider for the contract clauses, check them against the insurer’s question with your broker, and keep the contract with your policy documents. NetSenX supports this model: each customer has its own tenant, kept apart from other customers in the database; from the Pro plan alerts can be sent to the provider’s Slack or a webhook; and team management with roles is available from the Starter plan, so the provider can work in your account under its own logins. White-label reports are available on Enterprise by contract. The monitoring commitment itself is the provider’s, not NetSenX’s.

General information, not legal advice. National laws can add to the EU texts quoted here, for example deadlines, forms or reporting channels: check your own country's rules.

FAQ: [Cyber insurance](https://netsenx.com/en/faq/insurance) · https://netsenx.com/en/faq/can-an-msp-run-netsenx-so-we-can-answer-yes-to-24-7

## Read next

- https://netsenx.com/en/problems-we-solve
- https://netsenx.com/en/nis2-network-monitoring

## Related questions

- [What should a monitoring contract say if our insurer asks about a SOC or response times?](https://netsenx.com/en/faq/do-insurers-ask-for-a-soc-contract-or-monitoring-sla)
- [What does an insurer mean when it asks whether we monitor our network?](https://netsenx.com/en/faq/what-does-an-insurer-mean-by-network-monitoring)
- [What proof of network monitoring can we show an insurer?](https://netsenx.com/en/faq/what-proof-of-network-monitoring-do-insurers-accept)
- [Can we use NetSenX reports as evidence for our cyber insurer?](https://netsenx.com/en/faq/can-we-use-netsenx-reports-as-evidence-for-our-insurer)
- [Can network detection lower our cyber insurance premium?](https://netsenx.com/en/faq/can-network-detection-lower-our-cyber-insurance-premium)