# Does NetSenX offer a 24/7 monitoring service?

No. NetSenX detects and alerts at any hour, but it is software: nobody at NetSenX watches your alerts around the clock or responds for you. The difference matters when you describe your security to an insurer, an auditor or a customer. Saying detection runs around the clock is true; saying someone responds around the clock is only true if you arrange it. Options that work for small and mid-sized companies: send alerts by e-mail to two people instead of one; use a webhook, from the Pro plan, to reach an on-call service your IT provider runs; agree with an MSP or MSSP that they receive and act on alerts outside office hours; and keep an incident-response firm's number ready. If you need people watching around the clock, a managed detection and response (MDR) provider offers that, and NetSenX alerts can be passed to them.

FAQ: [NetSenX: plans and set-up](https://netsenx.com/en/faq/product) · https://netsenx.com/en/faq/does-netsenx-offer-a-24-7-monitoring-service

## Read next

- https://netsenx.com/en/problems-we-solve
- https://netsenx.com/en/pricing

## Related questions

- [What does NetSenX not do?](https://netsenx.com/en/faq/what-does-netsenx-not-do)
- [What is included in the Triple Crown audit pack?](https://netsenx.com/en/faq/what-is-included-in-the-triple-crown-audit-pack)
- [Can I migrate from a legacy NDR (Vectra, Darktrace, etc.)?](https://netsenx.com/en/faq/can-i-migrate-from-a-legacy-ndr-vectra-darktrace-etc)
- [What does each NetSenX plan include?](https://netsenx.com/en/faq/what-does-each-netsenx-plan-include)
- [How is NetSenX deployed?](https://netsenx.com/en/faq/how-is-netsenx-deployed)