# How does an MSP get alerted when a client network shows signs of attack?

Route each client's alerts to a channel your team actually watches, with the client's name in every message. With NetSenX, alerts from each client tenant go by e-mail on every plan; from the Pro plan they can also go to Slack, a webhook into your ticketing or on-call system, or your own tools through the API. Set rules for what reaches a person immediately and what waits for the morning review, and test the route with a harmless alert. Make sure two people receive urgent alerts, and that holidays are covered. Detection runs at all hours, but nobody at NetSenX watches your clients' alerts for you: the response is your service.

FAQ: [MSPs and MSSPs](https://netsenx.com/en/faq/msp) · https://netsenx.com/en/faq/how-does-an-msp-get-alerted-when-a-client-network-shows-signs-of-attack

## Read next

- https://netsenx.com/en/problems-we-solve
- https://netsenx.com/en/partners

## Related questions

- [Can an MSP receive client alerts in Slack or through a webhook?](https://netsenx.com/en/faq/can-an-msp-receive-client-alerts-in-slack-or-through-a-webhook)
- [What should an MSP tell a client after a security alert?](https://netsenx.com/en/faq/what-should-an-msp-tell-a-client-after-a-security-alert)
- [My MSP client got hacked. What do I do first?](https://netsenx.com/en/faq/my-msp-client-got-hacked-what-do-i-do-first)
- [Can an attacker pivot from a client network into the MSP's tools?](https://netsenx.com/en/faq/can-an-attacker-pivot-from-a-client-into-the-msps-tools)
- [How do we detect misuse of our RMM tool in client networks?](https://netsenx.com/en/faq/how-to-detect-misuse-of-an-rmm-tool-in-client-networks)