# What should an MSP do if a client refuses to pay for security?

Put the risk and the client's decision in writing, keep the basics you can, and do not quietly take responsibility for what they declined. Explain in plain terms what could happen without the measure, such as days without systems after ransomware, and what it would cost compared with the measure. Offer a smaller first step. If the client still says no, send a short written summary of the recommendation and their decision, and keep it. That record protects you if something happens. For network detection, the cost argument can disappear: the NetSenX Free plan covers 3 devices with no time limit, so a small client can start without a licence fee, while you agree how much of your time is included.

FAQ: [MSPs and MSSPs](https://netsenx.com/en/faq/msp) · https://netsenx.com/en/faq/what-if-a-client-refuses-to-pay-for-security

## Read next

- https://netsenx.com/en/problems-we-solve
- https://netsenx.com/en/partners

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