# Why was our cyber insurance renewal declined or made more expensive?

Usually because the insurer’s view of your risk changed, not because of one missing tool. Common reasons are answers on the renewal form that show a control gap, such as MFA missing on remote access or no tested backup; a claim or incident in the past year; a change in your business, such as new countries, more data or acquisitions; exposed systems the insurer found by scanning your internet-facing addresses; and changes in the insurer’s own appetite for your sector. Ask your broker for the specific reasons in writing, fix what can be fixed, document it and ask for a reassessment or approach other insurers with the evidence. Do not tick boxes you cannot support. NetSenX can help with one item: it shows monitoring is in place and gives you records of alerts on the segments it watches. It does not scan your internet-facing systems the way insurers do, and it cannot guarantee cover or a price.

General information, not legal advice. National laws can add to the EU texts quoted here, for example deadlines, forms or reporting channels: check your own country's rules.

FAQ: [Cyber insurance](https://netsenx.com/en/faq/insurance) · https://netsenx.com/en/faq/why-was-our-cyber-insurance-renewal-denied

## Read next

- https://netsenx.com/en/problems-we-solve
- https://netsenx.com/en/nis2-network-monitoring

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