Predictable pricing. EU-grade guarantees.

You choose the deployment: a single SPAN/TAP port on your switch watches a whole network segment and counts as one device, or install the NetSenX agent on the specific hosts you choose. Both are documented; no kernel modules. On Linux the installer only installs a package whose signature matches the NetSenX release key, and refuses anything else; macOS agents are set up together with NetSenX support.

Customer telemetry and alerts are stored exclusively in the EU — EU-region object storage and EU-region Postgres, encrypted at rest with AES-256-GCM. Stripe (payments) processes data in the USA, and several of our providers are US-incorporated; both are covered by EU Standard Contractual Clauses. Some AI Analyst capabilities may use a provider outside the EU only with your explicit consent. A full sub-processor list is published with our DPA.

There is no separate trial period. Every new account starts on the Free plan — up to 3 devices, no credit card required, no time limit. Free protects the computers the agent is installed on; monitoring a network segment with a SPAN or TAP sensor starts with Starter. Upgrade to a paid plan whenever you need more capacity; plan changes apply immediately.

On Business and Enterprise tiers, you can register an AWS KMS or HashiCorp Vault key with your tenant through our BYOK API.

It guarantees a method, applied to your data, and full visibility into what that method currently supports. A split-conformal layer derives a false-positive bound on the alerts the engine surfaces, at a configurable confidence level, from analyst-labelled benign traffic in your own tenant. A finite calibration set can only resolve a bound so tight, so the dashboard shows the bound your data supports — and states that it supports none yet, together with what would close the gap, rather than displaying a figure we cannot back. The methodology is documented in our Trust Center and is independently reviewable.

Enterprise customers receive evidence mapped to SOC 2 Type I (in progress), ISO 42001 (AI management), and ISO 27001. Each control includes timestamped artifacts, sub-processor attestations, and an exportable auditor view, refreshed on a real-time cadence.

Yes. The Business and Enterprise onboarding includes a structured cut-over: parallel running for two weeks, alert taxonomy mapping, and analyst playbook migration.

Yes. Verified non-profits, universities, and accredited research labs receive 50% off Starter and Pro tiers, or extended Free-tier device caps. Email sales@netsenx.com with verification.

Credit and debit cards (Visa, Mastercard, AmEx), SEPA Direct Debit on annual plans, and bank transfer for Business and Enterprise contracts. All processed through EU payment providers that hold PCI-DSS certification; the certification is the provider's, not NetSenX's.

Annual plans on Business and Enterprise can be invoiced with Net-30 terms. Starter and Pro annual plans can request manual invoicing on approval. Every payment generates a VAT-compliant invoice automatically.

Yes: Solo, at €19 per month or €190 per year (prices exclude VAT), for exactly 1 device and one user. It has Starter's detection, reports and 60-day alert history, without team management. It protects the computer the agent is installed on; monitoring a network segment with a SPAN or TAP sensor starts with Starter. Solo has no device add-on and covers fewer devices than the Free plan (3); from two devices up, Starter at €49 per month is the right plan. Solo is a business plan: like every NetSenX plan it is sold to businesses, freelancers and sole traders buying for their work, not to consumers.