Terms of Service

Last updated: 25 October 2026 · Version: 2.1

These Terms of Service ("Terms") govern your access to and use of the NetSenX platform ("Service") provided by TriStiX S.L. ("Company", "we", "us"), a Spanish limited liability company (NIF B-26925016, EU VAT number ESB26925016) with its registered office at Av. Maisonnave 41, 3º, 03003 Alicante, Spain, registered in the Registro Mercantil de Alicante, sheet A-204828, entry 1. Contact: info@netsenx.com.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions and Scope

1.1. Business customers only. The Service, including the Free plan and all paid plans, is offered only to businesses, public bodies and other organisations acting for purposes relating to their trade, business, craft or profession. It is not offered to consumers. By accepting these Terms, the person accepting confirms that the Customer is not acting as a consumer and that they are authorised to bind the Customer. When buying a paid plan, the Customer provides its legal name, billing address and, where it has one, its VAT identification number, and keeps this information accurate. We may refuse or end a subscription where the information provided shows that the Customer is a consumer.

1.2. In these Terms:

• "Customer" — The legal entity that enters into a subscription agreement for the Service.
• "Authorized User" — An individual authorized by the Customer to access the Service.
• "Subscription Term" — The period during which the Customer has active access to the Service.
• "ARR" — Annual Recurring Revenue, meaning the annualized value of the Customer's subscription fees.
• "Customer Data" — Any data uploaded, transmitted, or processed through the Service by or on behalf of the Customer.

2. Service Description

NetSenX is an AI-driven Network Detection and Response (NDR) SaaS platform that provides real-time threat detection, encrypted traffic analysis, and compliance automation for the networks of mid-sized organisations.

3. Account and Access

3.1. You must provide accurate and complete registration information.

3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.3. You must promptly notify us at security@netsenx.com of any unauthorized access.

4. Subscription and Payment

4.1. Fees are as set out in the applicable Order Form or pricing page.

4.2. Taxes. All fees are stated in euros and exclude VAT and other applicable taxes. For Customers established in Spain, Spanish VAT (IVA) is added at the applicable rate (currently 21%). For Customers established in another EU Member State that provide a VAT identification number valid in the VIES system, the invoice is issued without Spanish VAT under the reverse-charge mechanism (Articles 44 and 196 of Council Directive 2006/112/EC), and the Customer accounts for the VAT due in its Member State. If the Customer does not provide a valid VAT identification number, VAT is charged as the applicable rules require. The Customer is responsible for the accuracy of its billing details and the validity of its VAT identification number. Taxes due in a country outside the EU are the Customer's responsibility.

4.3. Billing. Self-service plans are billed in advance at the start of each monthly or annual billing period and charged to the payment method the Customer has registered with our payment provider, Stripe. Paid plans do not include a free trial period; the Free plan and, where agreed in writing, a free pilot of no more than 90 days are available for evaluation. Enterprise subscriptions are invoiced as set out in the Order Form; unless the Order Form says otherwise, invoices are payable within 30 days of the invoice date.

4.4. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.

4.5. Automatic renewal. Each subscription renews automatically at the end of its billing period for a further period of the same length, at the price then in force, unless it is cancelled under clause 10.1. For annual subscriptions, we email the Customer's billing contact a reminder at least 30 days before the renewal date, stating the renewal date and the amount to be charged.

4.6. Price changes. We may change the price of a paid plan by giving the Customer's billing contact at least 30 days' notice by email. The new price applies from the first renewal after the notice period and never to a billing period already paid for. If the Customer does not accept the new price, it may cancel before that renewal under clause 10.1. Prices agreed in an Order Form remain fixed for the term stated in it.

4.7. Refunds and plan changes. Refunds and plan changes are governed by the NetSenX Refund and Cancellation Policy, which forms part of these Terms.

4.8. Failed payments. If the first payment for a self-service plan fails, the paid plan does not start. If a renewal payment fails, our payment provider keeps retrying it, we email the billing contact on days 1, 3 and 7 after the first failed attempt, and the paid features continue for 48 hours after that attempt. After 48 hours the account runs on the Free plan, with its features and limits (devices already registered keep reporting; new devices beyond the Free limit cannot be registered); nothing becomes read-only. Paying the outstanding invoice restores the paid plan automatically. If it is still unpaid 30 days after the first failed attempt, the subscription is cancelled and the account stays on the Free plan. A renewal payment that is waiting for card authentication (3-D Secure) counts as unpaid: the paid features pause 48 hours later unless the authentication is completed. If the payment for an upgrade started in the NetSenX dashboard during a billing period fails, the current plan is not paused; the upgrade is simply not applied until it is paid. A failed payment for a plan change made in the Stripe customer portal follows the general rule above: the paid features pause 48 hours after the failed payment.

5. Intellectual Property

5.1. Company IP. The Service, including all software, algorithms, models, documentation, and trademarks, is and remains the exclusive property of TriStiX S.L. Nothing in these Terms transfers ownership of any Company IP to the Customer.

5.2. Customer Data. The Customer retains all rights in Customer Data. The Customer grants TriStiX S.L. a limited, non-exclusive license to process Customer Data solely for the purpose of providing the Service.

5.3. Feedback. If you provide suggestions or feedback, we may use them without obligation to you.

5.4. Aggregated Data. We may create anonymized, aggregated data derived from Customer Data for service improvement, benchmarking, and research. Such aggregated data will not identify the Customer.

6. Limitation of Liability

6.1. Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF TRISTIX S.L. ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY THE CUSTOMER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM (i.e., 12 months ARR).

6.2. Exclusion of Consequential Damages. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY.

6.3. Exceptions. The limitations in Sections 6.1 and 6.2 shall not apply to: (a) breach of confidentiality obligations; (b) infringement of intellectual property rights; (c) Customer's payment obligations; (d) willful misconduct or gross negligence; or (e) liability that cannot be excluded under applicable law.

7. Indemnification

7.1. By TriStiX S.L. We will indemnify and defend the Customer against third-party claims alleging that the Service infringes any intellectual property right, provided the Customer promptly notifies us, grants us sole control of the defense, and cooperates as reasonably requested.

7.2. By Customer. The Customer will indemnify and defend TriStiX S.L. against third-party claims arising from: (a) Customer's use of the Service in violation of these Terms; (b) Customer Data; or (c) Customer's violation of applicable law.

8. Data Protection

8.1. We process personal data in accordance with our Privacy Policy and applicable data protection laws including GDPR.

8.2. Where TriStiX S.L. processes personal data on the Customer's behalf, on any plan, the Data Processing Agreement (GDPR Article 28) forms part of these Terms.

9. Service Level Agreement (SLA)

9.1. We target 99.9% monthly uptime for the Service, excluding scheduled maintenance.

9.2. SLA credits are defined in the applicable Order Form or Service Level Agreement addendum.

10. Termination

10.1. Term and cancellation. Subscriptions run for the billing period chosen (one month or one year) and renew automatically under clause 4.5. The Customer may cancel a self-service subscription at any time in the Billing section of the NetSenX dashboard, directly or in the Stripe customer portal opened from it; no written notice is required. Cancellation takes effect at the end of the billing period already paid for, and the Customer keeps access to its paid plan until then, unless the Customer chooses immediate cancellation, in which case the paid plan ends at once. Fees already paid are not refunded except as set out in the Refund and Cancellation Policy. We may decide not to renew a subscription by notifying the Customer's billing contact by email at least 30 days before the date on which it would renew. Enterprise subscriptions under an Order Form end as set out in that Order Form.

10.2. Termination for Cause. Either party may terminate immediately upon written notice if the other party: (a) commits a material breach that remains uncured for 30 days after notice; or (b) becomes insolvent or enters bankruptcy proceedings.

10.3. Effect of cancellation and termination.

• When a paid subscription is cancelled under clause 10.1, access to the paid plan ends at the end of the paid billing period (or at once, if immediate cancellation was chosen), and the account then continues on the Free plan, with its features and limits, unless the Customer closes the account.
• When the contract is terminated under clause 10.2, access to the Service ends on the effective date of termination; Customer Data can be exported until then.
• When the Customer closes (deletes) its account, every active subscription is cancelled at once, without a refund or credit for unused prepaid time, and Customer Data is deleted immediately and cannot be recovered. The Customer must export any data it wants to keep before closing the account. Copies in backups expire within 14 days; records that the law requires us to keep, such as invoices and audit records, are kept for the period required.
• Accrued payment obligations survive termination.

11. Governing Law and Jurisdiction

11.1. For EU-based Customers: These Terms are governed by the laws of the Kingdom of Spain, without regard to conflict of laws principles. Disputes shall be submitted to the courts of Alicante, Spain.

11.2. For non-EU Customers: These Terms are governed by the laws of England and Wales. Disputes shall be submitted to the exclusive jurisdiction of the courts of London, England.

11.3. Nothing in this Section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

12. General Provisions

12.1. Entire Agreement. These Terms, together with the Refund and Cancellation Policy, the DPA and any Order Form, constitute the entire agreement between the parties. If an Order Form signed by both parties conflicts with these Terms, the Order Form prevails for that subscription.

12.2. Severability. If any provision is held invalid, the remaining provisions continue in effect.

12.3. Assignment. Neither party may assign these Terms without prior written consent, except in connection with a merger or acquisition.

12.4. Force Majeure. Neither party is liable for failure to perform due to events beyond its reasonable control, including natural disasters, war, pandemic, or government action.

12.5. Notices. Notices under these Terms are given in writing, by email or by post, to the address on file. Notices about billing, renewal and price changes are sent by email to the Customer's billing contact. A self-service subscription is cancelled in the dashboard under clause 10.1 and needs no further notice.

12.6. Contracting online. A contract is concluded when the Customer creates an account in the NetSenX dashboard and accepts these Terms and, for a paid plan, confirms the purchase in the payment page operated by Stripe, where the plan, the price and the VAT are shown before payment is confirmed. Registration details can be reviewed and corrected before the account is created. The Customer can save or print these Terms at any time; TriStiX S.L. keeps the account and billing records of each contract and provides earlier versions of these Terms on request.

12.7. Language. These Terms are available in English and Spanish with the same content, and the contract may be concluded in either language. Translations into other languages, where offered, are for information only.

TriStiX S.L. — NIF B-26925016 · Av. Maisonnave 41, 3º, 03003 Alicante, Spain Registered in the Registro Mercantil de Alicante, sheet A-204828, entry 1