How to add a device to NetSenX

Follow the steps below one at a time. Each step is one small thing to do, and we tell you what you should see on the screen. It takes about five minutes.

Not signed in yet? You can read this guide any time. To download the installer you need to sign in to NetSenX first. Sign in to NetSenX

macOS

  1. Step 1

    Sign in to NetSenX, open Devices and click the big “Download for macOS” button.

    What you will see: A file ending in .pkg is saved in your Downloads folder.

  2. Step 2

    Open your Downloads folder and double-click the NetSenX file.

    What you will see: A window opens and welcomes you to the installer.

  3. Step 3

    Click Continue.

    What you will see: The window moves on to the next page. If it shows Continue again, click it again.

  4. Step 4

    Click Install.

    What you will see: Your Mac asks for permission with a small box.

  5. Step 5

    Type the password you use to log in to your Mac, then click Install Software.

    What you will see: Your password shows as dots, or nothing at all. That is normal.

  6. Step 6

    Wait until you read “The installation was successful”, then click Close.

    What you will see: A green check mark and the words “The installation was successful”.

  7. Step 7

    Go back to Devices in NetSenX and wait one to two minutes.

    What you will see: Your Mac shows up in the list. That means it worked.

If something did not work

My Mac says the developer is “unidentified”

This should not happen: the installer is signed and checked by Apple. Do not go on. Close the window, delete the file and write to us.

The installer refuses and says an older NetSenX is already there

Do not delete anything by hand. Write to us and we will move your Mac to the new version safely.

Five minutes passed and my Mac is not in the list

Press the Command and Space keys together, type Terminal and press Enter. Then type the line below, press Enter, type your Mac password, and type the one-time code when it asks. The code is on the Devices page, and also in brackets in the name of the file you downloaded.

sudo /usr/local/bin/netsenx-enroll

Still stuck? Write to support@netsenx.com and we will help you. Contact support

Windows

Available soon

This installer is not ready yet, so these steps are here to show you what is coming. Write to us and we will set it up with you.

  1. Step 1

    In Devices, click “Download for Windows”.

    What you will see: A file ending in .msi is saved in your Downloads folder.

  2. Step 2

    Double-click that file.

    What you will see: The installer starts and Windows asks if you are sure.

  3. Step 3

    When Windows asks if you want to allow changes, click Yes.

    What you will see: A box from Windows with the buttons Yes and No.

  4. Step 4

    Go back to Devices in NetSenX and wait one to two minutes.

    What you will see: Your computer shows up in the list. That means it worked.

If something did not work

Five minutes passed and my computer is not in the list

Restart the computer, wait two minutes, and look again. If it is still missing, write to us.

Still stuck? Write to support@netsenx.com and we will help you. Contact support

Linux

Available soon

This installer is not ready yet, so these steps are here to show you what is coming. Write to us and we will set it up with you.

  1. Step 1

    In Devices, choose Linux and click Show command.

    What you will see: A single line appears. It already contains a one-time enrolment code for your account.

  2. Step 2

    Click the copy button next to the line.

    What you will see: The button shows a check mark. The line is now copied.

  3. Step 3

    Open a terminal on the server, paste the line and press Enter. If sudo asks for your password, type it and press Enter (nothing shows while you type).

    What you will see: Lines of text scroll by while the installer works, and it says when it is done. There is no licence key to type.

  4. Step 4

    Go back to Devices in NetSenX and wait one to two minutes.

    What you will see: Your server shows up in the list. That means it worked.

If something did not work

Five minutes passed and my computer is not in the list

Click Show command again for a new line (each one works once) and run it. Check the last lines of text for a message. If you do not understand it, write to us and include a copy of those lines.

Still stuck? Write to support@netsenx.com and we will help you. Contact support

Uninstall

On a Mac: press the Command and Space keys together, type Terminal and press Enter. Type the line below, press Enter and type your Mac password.

sudo /usr/local/bin/netsenx-uninstall

On Windows and Linux: until those installers are available, write to us and we will remove the agent with you.