Can an MSP receive client alerts in Slack or through a webhook?

Yes, from the Pro plan: alerts from a client tenant can be sent to Slack or to a webhook, and from there into your ticketing system, chat or on-call tool; on every plan they also go by e-mail. Use a separate channel or tag per client, so a technician sees at once whose network is affected. Decide which alert levels create a ticket and which only notify, so the channel stays readable. Keep the full alert, with its explanation, in NetSenX, and link to it from the ticket rather than copying data around. From the Business plan, alerts can also be exported to a SIEMSIEM: security information and event management. A system that collects logs from many systems and looks for patterns across them. if you run one for your clients.

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