How can an MSP add night and weekend coverage for clients without hiring?
Combine automated detection that runs at all hours with a small on-call rota for what is truly urgent, or partner with a provider that staffs nights. Define urgent narrowly, for example confirmed lateral movement, ransomware staging or a large upload at night, so the person on call is woken rarely and for good reasons. Route only those alerts to phones, with the rest waiting for the morning. Write a short playbook for each urgent case: how to isolate a machine and whom to call at the client. If clients need people watching around the clock, partner with an MSSPMSSP: managed security service provider. A company that runs security monitoring for other companies. or MDRMDR: managed detection and response. A service in which an outside team watches your alerts and responds for you. provider rather than promise it yourself. NetSenX detects at every hour and can send alerts by webhook from the Pro plan into any on-call tool.
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Terms used here
- MSSP (managed security service provider)
- A company that runs security monitoring for other companies.
- MDR (managed detection and response)
- A service in which an outside team watches your alerts and responds for you.