What is shadow IT?

Shadow IT is any software, cloud service or device that staff use for work without IT knowing or approving it: a personal file-sharing account, a free project tool, a private router in the warehouse, a browser extension. It usually starts with good intentions, because people want to get work done. The risk is that company data ends up in places nobody secures, backs up or can delete when someone leaves. Banning everything rarely works. A better approach is to find out what is used, offer approved alternatives and set a simple rule. NetSenX shows the devices it sees on your network and flags AI service use from the Pro plan.

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