Who should be on the incident team in a small company?
Fewer people than you think, but with clear roles. One person leads and makes decisions, usually the managing director or someone they appoint, with a named deputy. One person does or directs the technical work: your IT administrator, your managed service provider or an external incident-response firm. One person handles communication with staff, customers and suppliers, and one tracks the legal and reporting side, often with the data protection officer and a lawyer. In a company of 30 people these may be three people wearing several hats. What matters is that each role is written down, that the leader can decide at night without waiting for a meeting, and that the external numbers are agreed in advance. From the Starter plan, where team management is included, NetSenX gives each of them their own account, so alert reasons and decisions are visible to the whole team.