Who can we call for free help after a cyberattack?
Your national CSIRTCSIRT: computer security incident response team. The national team to which serious incidents are reported. or cybersecurity agency is the first free call in most EU countries, and several run services for small businesses. Spain has INCIBE's free helpline 017; Poland has CERT Polska, which takes incident reports; Germany has the BSI and the police cybercrime units of the federal states; France has the national Cybermalveillance platform for businesses, and the ANSSI for regulated entities; Italy has CSIRT Italia at the ACN; the Netherlands has the Digital Trust Center for businesses and the NCSC for vital sectors. They can give guidance, sometimes indicators and contacts, but they do not usually do the recovery work for you. Your cyber insurer's hotline, if you have one, is the other early call, and crimes should be reported to the police. NetSenX does not provide incident response, but its alerts give whoever you call a factual starting point.
Read next
Related questions
- Should we report a cyberattack to the police?
- Could an insider stealing money with malicious code have been spotted?
- Was our website outage a cyber attack? How do we find out?
- Does network detection stop DDoS attacks, and how does it differ from DDoS protection?
- What does NetSenX give us during an incident?
Terms used here
- CSIRT (computer security incident response team)
- The national team to which serious incidents are reported.