Does NetSenX offer a 24/7 monitoring service?
No. NetSenX detects and alerts at any hour, but it is software: nobody at NetSenX watches your alerts around the clock or responds for you. The difference matters when you describe your security to an insurer, an auditor or a customer. Saying detection runs around the clock is true; saying someone responds around the clock is only true if you arrange it. Options that work for small and mid-sized companies: send alerts by e-mail to two people instead of one; use a webhook, from the Pro plan, to reach an on-call service your IT provider runs; agree with an MSPMSP: managed service provider. A company that runs IT for other companies. or MSSPMSSP: managed security service provider. A company that runs security monitoring for other companies. that they receive and act on alerts outside office hours; and keep an incident-response firm's number ready. If you need people watching around the clock, a managed detection and response (MDRMDR: managed detection and response. A service in which an outside team watches your alerts and responds for you.) provider offers that, and NetSenX alerts can be passed to them.
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Terms used here
- MSP (managed service provider)
- A company that runs IT for other companies.
- MSSP (managed security service provider)
- A company that runs security monitoring for other companies.
- MDR (managed detection and response)
- A service in which an outside team watches your alerts and responds for you.