How can an MSP monitor very small clients profitably?
Keep the cost per client low and the work per alert short: one sensor per site, alerts that explain themselves, and a standard service you do not tailor for each client. For a client with five PCs and a printer, put one agent on a mirror port of the office switch instead of software on each machine. Standardise the onboarding, the alert routine and the monthly report, so every client is handled the same way. Price the service on the value of watching the network and the evidence you deliver, not on the tool alone. With NetSenX, one agent on a SPANSPAN: switch port analyser. A switch setting that sends a copy of network traffic to one port, where a sensor can watch it. or TAPTAP: test access point. A small device that copies the traffic on a network cable for a sensor to watch. port counts as one device, and the Free plan covers 3 devices with no time limit, so the smallest clients can start without licence cost.
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Terms used here
- SPAN (switch port analyser)
- A switch setting that sends a copy of network traffic to one port, where a sensor can watch it.
- TAP (test access point)
- A small device that copies the traffic on a network cable for a sensor to watch.