How does an MSP get alerted when a client network shows signs of attack?
Route each client's alerts to a channel your team actually watches, with the client's name in every message. With NetSenX, alerts from each client tenant go by e-mail on every plan; from the Pro plan they can also go to Slack, a webhook into your ticketing or on-call system, or your own tools through the API. Set rules for what reaches a person immediately and what waits for the morning review, and test the route with a harmless alert. Make sure two people receive urgent alerts, and that holidays are covered. Detection runs at all hours, but nobody at NetSenX watches your clients' alerts for you: the response is your service.