How does NetSenX handle GDPR, and where is my data stored?
Customer data is stored in the EU: the database in Ireland (AWS eu-west-1) and the API in Frankfurt (Germany) and Paris (France). NetSenX analyses network metadata and never decrypts encrypted traffic; a data processing agreement under GDPRGDPR: General Data Protection Regulation. The EU data protection law (Regulation (EU) 2016/679). Article 28 and the sub-processor list are published, and the DPODPO: data protection officer. The person responsible for data protection in a company under the GDPR. is reachable at dpo@netsenx.com. Payment and e-mail sub-processors operate under EU Standard Contractual Clauses, and some AI Analyst capabilities use a provider outside the EU only with your explicit consent. GDPR is assessed for your processing as a whole, so we do not claim a certificate for it.
General information, not legal advice. National laws can add to the EU texts quoted here, for example deadlines, forms or reporting channels: check your own country's rules.
This answer also appears, with more context, here: NetSenX home page
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Terms used here
- GDPR (General Data Protection Regulation)
- The EU data protection law (Regulation (EU) 2016/679).
- DPO (data protection officer)
- The person responsible for data protection in a company under the GDPR.