MSP tools now offer shadow AI visibility. What does it actually see?
It depends on where the tool sits, and the answer is worth asking every vendor in writing, because the same label covers very different things. A tool on the endpoint can see which AI applications and browser extensions are installed and sometimes which sites are visited; a DNS-based tool sees lookups of AI domains through the resolver it controls; a browser extension can see pages and, with the right permissions, what is typed into them; a network sensor sees connections to AI services with their volume and timing; and the admin consoles of AI providers show usage on business accounts. None of them alone sees everything. Ask concretely: which source the visibility comes from, whether it sees content or only destinations, whether it covers desktop apps and local models, how it handles encrypted DNS, what it does on unmanaged devices, and what personal data about employees it collects. NetSenX belongs to the network category: from the Pro plan it shows which hosts reach which external AI services and local model runtimes and how much data moves, never what was typed.