Who watches the security alerts at night and at weekends?
Whoever you arrange: software can detect at night, but a person must decide to act. Most small companies choose one of three options. Alerts go to two people by e-mail and phone notifications, with a simple rule of what is urgent enough to act on at night. An IT provider or MSPMSP: managed service provider. A company that runs IT for other companies. receives alerts outside office hours under a written agreement. Or a managed detection and response service watches around the clock for a fee. Whichever you choose, write down who can disconnect a device or the internet line, and test the arrangement once. NetSenX detects at every hour and sends alerts by e-mail on every plan, and by webhook from the Pro plan, but nobody at NetSenX watches them for you.
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Related questions
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Terms used here
- MSP (managed service provider)
- A company that runs IT for other companies.